Help Center

On the home page, tap “Sign up” at the top. We ask for your email, a password (8 to 72 characters), first name, last name and date of birth: you must be 18 or older. A phone number is optional and, when you submit, your browser may ask for your location, which is also optional. We then send a link to your email to activate the account. We do not ask for a CPF or any documents. If you were already playing as a guest, your balance and plays move to the new account.

In the “Log in” window, tap “Forgot your password?” and enter your account email. If there is an account with that email, we send a link to create a new password: it lasts 30 minutes and works only once. Changing it closes every open session, on every device. If the email does not arrive, check your spam folder or write to us through the “Contact us” page. In the meantime, you can play as a guest, without an account.

In “My profile”, “Close account” tab. The account can no longer play or receive chip top-ups, and open sessions are ended. Data is not deleted on the spot: name, email, phone, date of birth, location and password are automatically removed from the account once the retention period, counted from closure, runs out (currently 5 years; 10 if the site operator is in Argentina). If what you want is to stop playing, use self-exclusion, in the “Self-exclusion” tab: it also blocks logging in to the account, and closing does not.

Yes. If you open a game without logging in, the site creates a guest session with 100 FUN (free chips with no cash value). It is temporary: it expires a few minutes after it is created and stays in this browser only. To keep your balance and history, create an account: the guest balance and plays move to it.

Yes. The site is strictly for people aged 18 or over. At sign-up we ask for your date of birth, and the server rejects anyone who declares under 18. Your age is self-declared, with no document; older accounts without a date of birth must enter it when they log in. Playing as a guest asks for no data, but the same rule applies: 18+ only.

To confirm the address is yours: after sign-up we send an activation link to the email you gave, and the account is verified when you open the link. If you prefer not to share any data, you can play as a guest, without signing up.

Your phone is optional. If you enter a number at sign-up, we send a code by SMS and the form only lets you finish signing up after you type that code in; if you do not want to verify it, leave the field empty.

No. The whole site runs on FUN chips: free virtual chips with no cash value. The site does not sell or buy chips, does not let players transfer them to each other, and does not exchange them for money or prizes. There are no deposits, withdrawals or prizes of value: winning means getting more FUN chips. When a screen says “BetFUN”, it means a play with those chips. The site neither offers nor promises real-money play. In Brazil, Provisional Measure (Medida Provisória) No. 1,394 of 25 September 2026 prohibits the operation, offering, intermediation and advertising of fixed-odds betting lotteries.

This site is not a betting house or a licensed betting operator: it is a free entertainment game, played with FUN chips that have no cash value, with no deposits, no withdrawals and no prizes of value.

Support is in writing and free of charge: through the form on the “Contact us” page or at the email address published on that same page. Replies come by email. There is no phone line, chat, ombudsman or ticket number, and no fixed response time. The page is available in Portuguese, Spanish and English.

Each casino game (roulette, mines, blackjack, video poker, slots, wheel, raspadinha and bingo) shows its RTP on its own page, read from the server configuration; if the server does not respond, the page shows no number at all. Each game has its own RTP. It is a long-run theoretical return, in FUN chips: it does not guarantee the result of a session, and the chips have no cash value. In Jogo do Bicho, the screen shows what each BetFUN type pays, not an RTP.

Results are decided on the server, never in your browser. In instant Jogo do Bicho and in the casino games, the server uses a cryptographic random generator and stores the seed of each draw or round; once the round is over, anyone can check the result at a public address. The seed is not published beforehand: the check shows that the result matches the stored seed, but it does not prove that the seed was chosen before the play. Scheduled Jogo do Bicho draws use no generator: they are settled with the published Rio de Janeiro result. How to check: the Game Rules document, in the footer.

You pick an animal (there are 25 groups) or a number: ten, hundred or thousand; there are also duque and terno. The screen has two modes: “Now”, where the server draws on the spot, and “Pick a draw”, where the play is kept for a time slot of the day and checked against the published Rio de Janeiro result for that slot. Before you play, the screen shows what each BetFUN type pays, in FUN chips. Until the draw time, a pending play can be cancelled in the “Upcoming BetsFUN” tab of your profile; if the result is not published, the draw is cancelled and the chips are returned in full. Step by step at /en/como-jogar.

The casino games (roulette, mines, blackjack, video poker, slots, wheel, raspadinha and bingo) are in the Casino do Bicho. In all of them the result is decided on the server, and each game shows its RTP on its page. When your balance runs low, the game’s add-FUN button tops up chips for free, up to a cap. Sound can be turned off with the sound icon. What applies to every game (how a play is recorded, RTP, failures and refunds) is in the Game Rules document, in the footer.

Never. The site does not ask for documents and has nowhere to upload them: no ID document, no proof of address, no selfie or facial recognition. Sign-up only asks for email, password, first name, last name and date of birth, plus a phone number if you want.

We do not. The site does not run identity verification with documents (KYC) and does not ask for a CPF. What we verify is your email, through an activation link, and your phone, through an SMS code, if you give one. That is why your profile shows “KYC: Not verified”: it is the normal state of accounts.

Passwords stored with bcrypt (12 rounds), never in readable form; short sessions; and an append-only audit log. What data we keep, who it is shared with and for how long: see the Privacy Policy. There is no privacy area in your account: to request access to, correction or deletion of your data, write to us through the “Contact us” page.

Go to **/operator-login** with the slug we issued you, your email and password. Edit your brand (colors, logo, tagline) and see the live GGR dashboard. Full manual: WHITE-LABEL-OPERATOR-MANUAL.md.

Use an `<iframe>` pointing at `https://jogodobicho.com/pt/<game>?op=<your-slug>`. Slot, JdB, Wheel, Roulette and Raspadinha are available. Swap `pt` for `es` or `en` for other languages.

Today the platform games run on FUN chips only, with no cash value. The GGR the portal shows is calculated in FUN chips: there is no reconciliation, invoicing or payment of any amount through the platform. For the commercial terms of a white-label agreement, write to us through the “Contact us” page.

There are no deposits: the site does not accept money by any means, whether PIX, card or bank transfer. FUN chips are free. You get chips when you start and, when your balance is low, you can add more for free with the add-FUN button in the casino games, up to a cap. The limit called “DepositFUN” in your profile controls those free top-ups.

There are no withdrawals. FUN chips have no cash value: they cannot be withdrawn or exchanged for money or prizes. When you win, you get more FUN chips in your site balance.

No. Playing is free: the site charges nothing and does not take payments of any kind.

None. The site neither takes nor makes payments: there is no PIX, card, boleto, bank transfer or cryptocurrency. Everything is played with free FUN chips.

There are no deposits or withdrawals on this site, from your bank account or anyone else’s. The site does not ask for bank details and neither receives nor sends money.

In “My profile”, “RG Limits” tab: loss limits (daily, weekly and monthly), chip top-up limits (shown as “DepositFUN”: since there are no deposits, they cap the free top-ups), a maximum per play, a maximum session length and a play-time reminder, all in FUN chips. Increases take effect after 24h; decreases take effect immediately. An increase is never applied on its own: once the 24 hours have passed, you come back to the same tab and confirm it.

In “My profile”, “Self-exclusion” tab: 30, 90, 180 or 365 days, or permanent. It applies at once: open sessions are ended and, until the period is over, the account cannot log in, play or receive chip top-ups. Self-exclusion cannot be shortened or cancelled from the account; a temporary one ends by itself on the chosen date. The same tab has the short break (24 hours, 7 days or 30 days), which only blocks plays. Self-exclusion applies to the account, not to guest mode: if you want to step away from gaming, also block the site on your device.

Your profile has limits, a time reminder, a short break and self-exclusion (“RG Limits” and “Self-exclusion” tabs). If gaming has stopped being fun for you or someone close to you, seek professional help. In Brazil, CVV answers on 188, free of charge, 24 hours a day. Play responsibly. Strictly 18+.