Responsible Gaming

1. About this version

This is version 2.2 of the Jogo do Bicho Responsible Gaming policy. It replaces version 2.1, of 29 September 2026, which replaced version 2.0, of the same day, which in turn fully replaced version 1.0, in force since 5 August 2026.

Version 1.0 described a real-money betting operation that does not exist: deposits and withdrawals, identity verification by document and facial recognition, reporting to the central register of self-excluded players kept by Brazil’s Secretariat of Prizes and Betting (SPA/MF), monitoring of money bets, 24-hour customer service and an ombudsman. Jogo do Bicho is a free game played with chips of no value, and none of that is part of it.

This version describes only what the site does today, and says clearly what it does not do.

Version 2.1 only changes the on-screen names quoted in sections 2 and 6: a play made with chips is now called a “BetFUN”, and the chip top-up limit, “DepositFUN”. No tool has changed.

Version 2.2 only changes section 13: it adds Paraguay (Line 155 and 911), the Province of Buenos Aires line, SUS care in the Meu SUS Digital app, where to find Gamblers Anonymous meetings and the international Find A Helpline directory, and makes clear that the CVV chat has set hours. No tool has changed.

2. What this site is, and why responsible gaming matters here

Jogo do Bicho (jogodobicho.com) is a free entertainment game. It is played with virtual chips (FUN) that have no monetary value. There are no deposits, no withdrawals and no prizes of value: a prize is a credit of chips. Chips cannot be bought, sold, transferred to another person or exchanged for money, goods or services.

On the game screens, words such as “BetFUN” and “wagered” refer to plays made with those chips. None of them puts money at risk.

Even without money, playing takes up time and builds habits, and the mechanics are those of games of chance: draws, numbers, the feeling of a near miss. That is why the tools in this policy exist: so that you decide how much time and how many chips you give to the game, and not the other way round.

Legal basis: Lei nº 8.078/1990 (Brazilian Consumer Protection Code), art. 6, III (adequate and clear information)

3. Chips are not money: why what happens here does not carry over to betting

A free game does not reproduce the experience of losing money. Here, losing chips costs nothing and the free top-up can restore your balance. With money, every loss is final and the urge to win it back weighs differently. So what happens here is no guide to how much you would win or lose betting money.

Results depend on chance: numbers, cards and symbols are drawn on the server by a random number generator and, in the scheduled draws of the jogo do bicho, the published result of the corresponding Rio de Janeiro draw applies. In the casino games, the theoretical return to player (RTP) shown on each game’s screen is below 100%: on average and over the long run, players tend to end up with fewer chips than they wagered. A good run here is not a skill that carries over to betting with money.

If playing here makes you want to bet money somewhere else — to win “for real” what you win in chips —, treat that as a warning sign (section 4) and talk to someone first (section 13).

4. Warning signs

Almost nobody notices the shift from entertainment to problem at the moment it happens: the change is gradual, and each step, on its own, seems reasonable. Read the list thinking about the last three months.

Recognising a single item is not a diagnosis, and this policy does not diagnose. But recognising two or three is already reason enough to use one of the tools in sections 6 to 10 today, and to contact one of the services in section 13.

• You play for much longer than you meant to and lose track of time.
• You skip sleep, study, work or time with other people to keep playing.
• You feel irritable, anxious or restless when you cannot play or when you try to stop.
• You play to relieve sadness, boredom, loneliness or anxiety.
• You top up chips again and again to “win back” what you lost in the session.
• You hide from people close to you how much time you spend playing.
• You have started betting money on other sites, or are thinking about it, to win “for real”.
• You have borrowed money, sold something or used money meant for bills in order to bet.
• You have promised yourself or someone else that you would stop, and could not.

5. The tools: where they are, what they apply to and what they do not cover

The tools are on the “My Profile” page of your account: limits and the time reminder under the “RG Limits” tab; the short break and self-exclusion under the “Self-exclusion” tab. You switch them on yourself, instantly, free of charge, without giving reasons and without talking to anyone. Every limit, break or self-exclusion you request is recorded in the system with its date and time.

They are enforced by the server on every play, in all games played with chips (jogo do bicho and casino): when a limit or block prevents a play, it is refused. They do not depend on your browser. The social tables (such as backgammon, generala and truco) use no chips or balance and therefore are not subject to the limits, the short break or the time reminder.

What the tools do not cover: they belong to an account. In guest mode (playing without registering), the site automatically creates a new guest whenever someone opens a game without being signed in, and that guest inherits nobody’s limits, break or self-exclusion. So the tools only protect you when used on a registered account, and even then they do not prevent playing as a guest. If you need a barrier that does not depend on the account, also block the site on the device itself (section 11).

6. Top-up, loss, per-play and session limits

Under the “RG Limits” tab you set the limits below, in chips (FUN) or in minutes. An empty field means no limit. Depending on the configuration, the account may already have limits set from registration; the limits in force are shown next to each field as “Current”.

• Top-up limit (on screen, “Max daily/weekly/monthly DepositFUN”): since there are no deposits here, it limits the free chip top-up. A top-up request is refused if, added to the free chips already received in the last 24 hours, 7 days or 30 days, it would exceed the corresponding limit.
• Loss limit (daily, weekly and monthly): net loss in chips — amount wagered minus amount won, after refunds — over the last 24 hours, 7 days or 30 days. A play is refused if, added to the loss for the period, it could exceed the limit.
• Max BetFUN per play: the maximum amount, in chips, of each play.
• Max session (10 to 1,440 minutes): a session starts when you sign in and ends after 30 minutes without playing, counted from sign-in or from your last play; the next play opens a new session. Once the limit is reached, new plays are refused until the session ends. Note: signing out and back in also opens a new session and resets this counter.
• Time reminder (on screen, “Reality check”, 10 to 240 minutes): the interval of the notice described in section 8.

7. Changing a limit: tightening takes effect at once; loosening waits 24 hours and needs your confirmation

Any change that increases your protection — lowering a limit, or setting one where there was none — takes effect at that very moment.

Any change that reduces your protection — raising a limit or deleting it — is not applied: it becomes a request, shown under “Waiting for your confirmation”. For 24 hours the previous limit stays in force. After that, the request only takes effect if you come back to the tab and confirm it; nothing is applied on its own. You can cancel the request at any time.

A new request for the same limit replaces the previous one and restarts the clock, and tightening that limit cancels the pending request. During a short break, requests can only be confirmed once the break has ended; a self-exclusion cancels all pending requests.

The asymmetry is deliberate. The decision to protect yourself is usually made calmly; the decision to loosen, in the middle of a bad session. The 24 hours exist so that the hasty decision cannot override the calm one.

8. Time reminder and session panel

If the time reminder is set, at every chosen interval a notice interrupts the screen with the session time (“You’ve been playing for N minutes”) and two buttons: “Keep playing” and “Stop for today”, which takes you to the home page. The notice appears while the site is open and does not block play; that is what the max session (section 6) and the short break (section 9) are for.

While a playing session is open, a fixed strip on the screen, with no close button, shows in chips: the session time, the total wagered in the session, the session result (how much your balance has changed since it began, top-ups included) and the current balance.

The figures in the reminder and the panel are calculated by the server, with the same clock that enforces the max session (section 6): reloading the page does not reset them; signing out and back in does.

9. Short break: 24 hours, 7 days or 30 days

The short break is for stopping now without making a long-term decision. You choose 24 hours, 7 days or 30 days, confirm, and it takes effect immediately.

During the break, no play with chips is accepted. You can still sign in, see your history, adjust limits and request self-exclusion. The free chip top-up is not blocked by the break.

The break cannot be shortened: requesting a shorter break than the current one changes nothing, and requesting a longer one extends it. When the period ends, plays are accepted again without you having to do anything.

10. Self-exclusion

Self-exclusion is the strongest tool. Under the “Self-exclusion” tab you choose a temporary one — 30, 90, 180 or 365 days — or a permanent one, with no end date.

It takes effect the moment you confirm: you are signed out on every device where the account was open and, until the period ends, the account cannot sign in, play or receive top-ups. Pending requests to loosen limits are cancelled.

The site offers no way to shorten or lift a self-exclusion before it ends. Since the account cannot sign in while the self-exclusion lasts, it cannot be changed through the site during that time either. A temporary self-exclusion ends on its own on the set date, and from then on the account works again.

Self-exclusion blocks your account, not guest mode (section 5). If your aim is to step away from the game, combine it with blocking the site on your device (section 11).

Closing the account, under the “Close account” tab, is something else: it stops the account from playing and receiving top-ups, but it has no set period and a closed account can still sign in. To protect yourself, the right tool is self-exclusion.

11. Under-18s and parental controls

Jogo do Bicho is intended for people aged 18 or over. At registration we ask for your date of birth and refuse anyone who declares they are under 18. Age is self-declared, not checked against a document, and guest mode does not ask for age. That is why the most effective protection against access by minors is the one set up at home, on the device.

If you know that someone under 18 has created an account or is using an adult’s account, write to us through the channels in section 13. The adult account holder can close the account or request self-exclusion under “My Profile” themselves.

• Do not share your password, and sign out on shared devices.
• Use a passcode or biometric lock on phones, tablets and computers.
• Use the operating system’s parental controls — Screen Time on iPhone and iPad, Family Link on Android —, which let you restrict access to specific sites, such as jogodobicho.com.
• There are gambling-site blockers for devices; BetBlocker is free and Gamban is paid.
• Talk about it: teenagers come across betting mechanics in free games and apps, often long before any betting site.

Legal basis: Lei nº 8.069/1990 (Brazilian Statute of Children and Adolescents)

12. Advertising and communications

Jogo do Bicho runs no marketing campaigns: it sends no newsletters, promotions or offers, by any means. The emails the site sends are: a welcome message on registration, the account activation link, verification codes, the result of your plays in scheduled draws, and replies to whatever you write to us. SMS is used only for the phone verification code, when you provide a phone number.

Some of those emails invite you to play: the welcome email has a button to start playing, and the result email for a play that did not win encourages you to try again in the next draw and has a button to play again. The result email keeps arriving for plays in scheduled draws made before a short break or a self-exclusion, because those plays are not cancelled.

On the home page, visitors from outside Brazil may see affiliate ads leading to TheLotter, a third-party site where people play lotteries with money, shown with the warnings “+18” and that compulsive gambling is harmful to your health. These ads are not shown to visitors in Brazil, nor when the country cannot be determined; the decision is based on the approximate location of the connection.

The home page also shows every visitor, including those in Brazil, a “Partners” block with links to other sites (among them quini.com, superonce.com and buylotto.com). Neither those ads nor that block depend on your account: the short break and self-exclusion do not hide them.

13. Where to get help, and how to contact us

The services below are free, do not belong to Jogo do Bicho and do not know that you play here.

To contact us — a question about the tools, something that did not work as described here, or a report about a minor’s account —, use the form on the “Contact us” page (jogodobicho.com/en/contacto), which also shows our email address. We reply by email. We have no phone or chat support, and our support team is not a health service: for help, contact the services below. The tools in this policy do not depend on support: you switch them on yourself under “My Profile”.

• Any country: Find A Helpline (findahelpline.com) is a free directory run by ThroughLine with helplines in more than 175 countries; you choose your country and a topic, gambling included. In an emergency, call your country’s emergency number.
• Paraguay — Line 155 “Te escucha”, run by the Ministry of Public Health and Social Welfare: free, confidential, 24 hours a day, every day, from any phone. Answered by psychologists and psychiatrists: crisis, distress, suicide prevention, guidance and referral.
• Paraguay — emergencies: if there is an immediate risk to life, call 911.
• Argentina — Sedronar Line 141: free, anonymous, 24 hours a day, nationwide. It deals with problematic consumption, including gambling addiction.
• Argentina, Province of Buenos Aires — Programme for the Prevention and Treatment of Compulsive Gambling: 0800-444-4000, free of charge.
• Brazil — CVV, Centro de Valorização da Vida: call 188, free of charge, 24 hours a day, nationwide. It also has a chat at cvv.org.br, with set hours. Emotional support and suicide prevention, in confidence.
• Brazil — SUS, Psychosocial Care Centres (CAPS and CAPS AD): free public care, including for gambling problems. Go to your nearest Basic Health Unit (UBS) and ask for a referral.
• Brazil — the Meu SUS Digital app: under “Miniapps”, “Problemas com jogos de apostas?” offers free video consultations, for families too. You sign in with a gov.br account.
• Brazil — emergencies: if there is an immediate risk to life, call 192 (SAMU).
• Gamblers Anonymous: free mutual-help groups for people who want to stop gambling, with in-person, online and telephone meetings, and groups for families. To find a meeting: gamblersanonymous.org (international), jugadoresanonimos.org.ar (Argentina) and jogadoresanonimos.com.br (Brazil).